home  |   search  |   buying a gift  |   renewals |   help |   contact us  |   email us  |   back  Your Trolley Contains: 0 Items View basket Continue Shopping

Choose your area of interest:      Best Offers    Best Sellers    Gifts for Him    Gifts for Her    Women's Lifestyle    Fashion & Beauty    House & Home    Sport    Young Women    TV & Technology    Equestrian    Hobbies    Weddings    Gift Packs    List All Manage your subscription Already a subscriber? You can manage your subscription online

FREQUENTLY ASKED QUESTIONS 1. Why take out a subscription? (See also How To Order page) 2. Where can I find information on the magazines? 3. What is included in the price? 4. Direct Debit 5. Is the online payment system secure? 6. Can I order a subscription for delivery to an address outside the UK? 7. Gift subscriptions 8. Can I order more than one subscription? 9. Multibuy – More offers, more savings, more choice 10. How do you acknowledge receipt of my order? 11. Will you confirm acceptance of my order? 12. When will the first issue arrive? 13. In what languages can I place an order? 14. What do you do with my personal information? 15. Do you use "Cookies"? 16. How can I save and/or print a copy of the Subscription Terms and Conditions? 17. What can I do if I do not receive an issue on time? 18. How do I cancel my subscription/money back guarantee 19. Back Issues 20. Help Contacts 1. Why take out a subscription? With a subscription you can look forward to receiving your favourite magazine through your door every month saving you the time and trouble of going to the shops to buy a copy. If you take advantage of one of our special discount offers a subscription may also save you money as compared with the normal magazine cover price. 2. Where can I find information on the magazines? You can access a description of the magazine you are interested in by clicking on the magazine title, cover or “Mag Info” link, or, where the chosen magazine has a dedicated web site, by visiting that site and accessing the information available there. 3. What is included in the price? Prices displayed include delivery costs and taxes (where applicable). Any discounts to the normal issue cover price will also be explained. If you pay for your subscription using any non-sterling currency the price you pay will be dependant on the exchange rate of your credit card company and may fluctuate. 4. Direct Debit UK customers have the option to subscribe by direct debit. Depending on the magazine, your payments will be spread into easy, manageable 3, 6 or 12 monthly payments. As direct debit is a continuous payment method you are in complete control of your subscription as well as eliminating the need for renewal notices. 5. Is the online payment system secure? Yes. We use SSL encryption software to keep the details of your order and credit/debit card information secure. 6. Can I order a subscription for delivery to an address outside the UK? Yes. As the magazines are despatched from the UK, higher delivery costs may apply for delivery to addresses outside the UK. These will be displayed in the price summary once you have selected the country to which you want the magazines delivered. The prices displayed include delivery costs and taxes (where applicable). 7. Gift subscriptions When we send you the written confirmation we will include a gift card for you to send to the gift recipient so that you can add your personal touch and retain the element of surprise. If you purchase more than one gift subscription you will receive a card for each recipient. 8. Can I order more than one subscription? Yes but you must complete a separate order form for each magazine subscription you require. 9. Multibuy More offers, more savings, more choice When you buy any two or more magazine subscriptions at one time you will receive further discounts on each subscription selected! 10. How do you acknowledge receipt of my order? On-Line Orders If we receive details of your order successfully we will acknowledge this by means of the next page you see after clicking "Submit Order" and by sending you an email if you have supplied your email address. Orders placed by phone, fax or post As set out below, you will receive written confirmation through the post within 14 days that your order has been accepted and processed. 11. Will you confirm acceptance of my order? Yes. Within 14 days of receiving your order we will write to you to confirm whether or not we accept it. This written confirmation will include the following details • Magazine subscribed to • Length of subscription and corresponding payment method • Your personal details and delivery address for the magazines • When the first issue will be delivered • Your personal subscriber account number, which should be quoted in any correspondence • Contact details for our customer services team • In the case of gift subscriptions a "gift card" for you to send to the gift recipient. Should you have not received your acknowledgement after 14 days, please contact our customer service department. 12. When will the first issue arrive? Please allow up to eight weeks for delivery of the first subscription issue for both UK and Overseas orders. 13. In what languages can I place an order? At present our web sites operate in the English language only and, therefore, we can only accept orders placed in the English language. 14. What do you do with my personal information? We use the personal information you provide (e.g. name, address, email address, credit card details) to process your subscription order. On the on-line subscriptions order form we will ask you about receiving details of our magazines and services and/or those of third parties which may be of interest to you. If you have any questions about this please send an email to dataprotection@ipcmedia.com. 15. Do you use "Cookies"? From time to time we may store "cookies" (small files transmitted between server software and the browser on your computer) on your computer's hard drive to make your use of the on-line subscription process easier. The personal information you provide (e.g. name, address, e-mail address, credit card details) is stored on our secure server, not in a cookie. 16. How can I save and/or print a copy of the Subscription Terms and Conditions? To make saving and printing the Subscription Terms and Conditions, the How to Order details and these Frequently Asked Questions easy we have included "download" and "print" buttons next to each document. We recommend that for your future reference purposes you save and/or print a copy of these documents together with a copy of the order acknowledgement email. We will retain a copy of your order form for the period of your subscription. 17. What can I do if I do not receive an issue on time? Please contact our customer services team. Please remember to notify our customer services team if you change address. 18. How do I cancel my subscription? You may cancel your subscription contract at any time during the subscription by notifying our customer services team in writing, see contact details below. We will refund you the cost of the issues not yet issued to you at the time you notify us of your wish to cancel – guaranteed! 19. Back Issues If you require back issues of an IPC Media magazine, please call +44 (0)1733 385 170. Lines are open 24 hours a day, seven days a week or click here to order online. 20. Help Contacts Telephone: telephone a member of our customer services team on +44(0) 845 676 7778 and select option (3) - QSS Customer Services are opened between 08:30 - 17:30 Mon- Fr. Quote code IZPV.

IPC Privacy Policy IPC Website Terms & Conditions IPC Subscription Terms & Conditions How to Order a Subscription Frequently Asked Questions